Return Policy

RETURN POLICY

RETURN - DOMESTIC U.S.A.

● PLEASE INSPECT YOUR ORDER UPON ARRIVAL! (To prevent damage to your order, do not use scissors when opening your postal/courier package or packaging).

● Save all "Love is like a Dress" original shipping package or packaging in case you need to request a Return.

● Do not remove any hang tags or tags from your item. Before removing any tags [See heading: "7 Day Return Policy - Domestic U.S.A."].

● To prevent damage to your item, do not pull the hang tags off your item; carefully use scissors to cut the hang tag plastic line fastener or string fastener.

● SATISFACTION GUARANTEED: If you are not completely satisfied with your order, please click the following link: [Satisfaction Guaranteed Policy].

RETURN - INTERNATIONAL

● We do NOT offer international Return services.

● We do offer domestic U.S.A. Return services for:

(a) U.S.A. Territories: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands;

(b) U.S.A. Military: APO (Air/Army Post Office) and FPO (Fleet Post Office) address or Diplomatic DPO (Diplomatic Post Office) address.

HOW LONG DOES IT TAKE TO PROCESS YOUR RETURN - DOMESTIC U.S.A.

● Once we receive your return package, please allow approximately 7 business days (Monday to Friday) and do not include holidays, for your return package to be accepted or declined for processing, as stated herein.

● You will receive a confirmation email from us, indicating we received a return package from you.

● You will receive a confirmation email from us, indicating the return package has been accepted or declined for processing, as stated herein.

● You can always contact us for any Return question at:

(a) Email (copy and paste): RETURNS@LOVEISLIKEADRESS.COM

(b) Subject (copy and paste): RETURN QUESTION

● To start a Return request [See heading: "Start A Return Request - Domestic U.S.A."].

(1) Returned items must be sent in with the return shipping label provided by "Love is like a Dress" with our Return Merchandise Authorization Number (RMA). Any other methods of return will NOT be accepted.

(2) Our main and auxiliary warehouses (no public access) will have different return shipping label addresses for ordered items, as stated herein:

(a) Our main warehouse (no public access) return shipping mailing address:

Love is like a Dress

Warehouse Department

125 Austin Road

P.O. Box 443

Napoleon, Michigan 49261 U.S.A.

(b) Our auxiliary warehouses (no public access) return shipping mailing address:

Warehouse Department

Multiple Addresses

Domestic U.S.A.

HOW LONG DOES IT TAKE TO RECEIVE YOUR REFUND - DOMESTIC U.S.A.

● Once you receive our email indicating your return package has been accepted for processing, as stated herein, you can expect to receive your "Love is like a Dress" refund in accordance with your email "Return Request" "Refund Option" selection choice:

(a) [See heading: "Refund Option 1 - Credit Original Payment Method - Domestic U.S.A."] or

(b) [See heading: "Refund Option 2 - Website Store Account Credit - Domestic U.S.A."] or

7 DAY RETURN POLICY - DOMESTIC U.S.A.

● We have a 7 day Return Policy, which means you have 7 days from shipping courier's tracking delivery date of your ordered item to request a Return.

For damaged item, or defective item, or wrong item received, you have 3 days from shipping courier's tracking delivery date of your ordered item to request a Return. [See heading: "Damaged, Defective, Wrong Item Received - Domestic U.S.A."].

For missing item, you have 3 days from shipping courier's tracking delivery date of your order to request missing item. [See heading: "Missing Item - Domestic U.S.A."].

● You may try-on clothing, shoes, and accessories in order to test the fit, feel, and look—from inside your home. [See heading: "Final Sale Items Non-Returnable - Domestic U.S.A."].

● Email notifications and communications will be sent to the customer account email address used to place the order – we cannot change this!

Note: If you do not see the email notifications and communications we sent you in your email inbox folder, please check in your email spam/junk folder for the email.

● To be eligible for a Return, the item must be in the same NEW condition that you received it: unused, unworn, unwashed, unaltered, and undamaged, with tags attached, certificates of authenticity, and in its original retail package or packaging, or retail boxes or bags, or our branded boxes or bags. You will also need your sales receipt or proof of purchase and our Return Merchandise Authorization Number (RMA).

Returning an item or order that included a FREE GIFT and/or BUY ONE GET ONE?

Please be sure to INCLUDE the FREE GIFT and/or BUY ONE GET ONE with your item or order return, otherwise any return credit you may be due will be adjusted to deduct the at the time retail value of the free gift and/or Buy One Get One.

● Your returned item will be inspected. Items returned that do not meet the Return eligibility requirements stated herein, will be disqualified for return and refund.

Your disqualified returned item will be returned to you at the stated return shipping label costs herein, which means you will need to make arrangement for the payment of the return shipping label costs.

● All Return Shipping costs are non-refundable, unless we made a mistake.

● All Initial Purchase Order Shipping costs are refundable, if applicable.

● All Prepaid services are non-refundable, unless we made a mistake.

● All E-Coupons issued by our company that are one-time use or have expired will not be reissued, unless we made a mistake or:

(a) [See heading: "Exchange - Domestic U.S.A."] or

(b) [See heading: "Damaged, Defective, Wrong Item Received - Domestic U.S.A."].

● All E-Gift cards issued by our company will not be reissued; If approved, the returned item refund credit balance equal to the E-Gift card stated value will be issued in the form of a [www.loveislikeadress.com] Website Store Account Credit, for additional details [See heading: "Refund Option 2 - Website Store Account Credit - Domestic U.S.A."].

EXCHANGE - DOMESTIC U.S.A.

● Purchase Order items cannot be exchanged for a different size, color, product, etc.

● The fastest way to ensure you get the desired item you want, and to avoid an out of stock situation, is to place a NEW order for the desired item you want as soon as possible. Then request a Return as stated herein, for the ordered item you have as soon as possible.

● Orders cannot be changed, modified, or canceled after checkout.

● Email notifications and communications will be sent to the customer account email address used to place the order – we cannot change this!

Note: If you do not see the email notifications and communications we sent you in your email inbox folder, please check in your email spam/junk folder for the email.

● Your returned item will be inspected. Items returned that do not meet the Return eligibility requirements stated herein, will be disqualified for return and refund.

DAMAGED, DEFECTIVE, WRONG ITEM RECEIVED - DOMESTIC U.S.A.

● Please inspect your order upon delivery (to prevent damage to your order, do not use scissors when opening your postal/courier package or packaging) and if your item is damaged, defective, or if you received the wrong item, REQUEST A RETURN as stated herein, as soon as possible so that we can evaluate the issue and make it right;

● Damaged Means:

[See heading: "Glossary Of Terms (as defined by "love is like a dress") - Domestic U.S.A."];

● Defective Means:

[See heading: "Glossary Of Terms (as defined by "Love is like a Dress") - Domestic U.S.A."].

● For damaged item, or defective item, or wrong item received, you have 3 days from shipping courier's tracking delivery date of your ordered item to request a Return, as stated herein.

After 3 days, from your shipping courier's tracking delivery date, any Return request for damaged item, or defective item, or wrong item received will be denied.

● To start a Return request for ordered item damaged, defective, wrong item received

[See heading: "Start A Return Request - Domestic U.S.A."].

Request a Return and,

Images are mandatory: Include CLOSE-UP pictures that show the item damage or defect or wrong shipment (or wrong item received).

MISSING ITEM - DOMESTIC U.S.A.

● Please inspect your order upon delivery (to prevent damage to your order, do not use scissors when opening your postal/courier package or packaging) and if your ordered item is missing from your UNDAMAGED delivered postal/courier package, REQUEST MISSING ITEM as stated herein, as soon as possible so that we can evaluate the issue and make it right.

Note: If your postal/courier package is delivered DAMAGED with your ordered item missing, please read Shipping Policy [See Heading: "Love Is Like A Dress" Company Not Responsible - Domestic U.S.A."].

● Before requesting a missing item, ask your family members or roommates if they removed the missing item from your delivered postal/courier package.

● For missing item, you have 3 days from shipping courier's tracking delivery date of your order to request missing item.

After 3 days, from your shipping courier's tracking delivery date, any request for missing item will be denied.

● To start a Missing Item request, you can contact us at:

(a) Email (copy and paste): RETURNS@LOVEISLIKEADRESS.COM

(b) Subject (copy and paste): MISSING ITEM REQUEST//ORDER NUMBER XXXX//ITEM NUMBER XXXX//

FINAL SALE ITEMS NON-RETURNABLE - DOMESTIC U.S.A.

● Sale Category or Discounted items

● E-Gift Cards

● Style Bags Unwrapping Live

● Monogrammed items

● Custom made-to-order items

● Cover-Ups

● Hair Accessories

● Hats

● Hosiery (stockings, socks, and tights).

● Intimates

● Jewelry

● Lingerie

● Shapewear

● Skincare, Beauty, Makeup items, removed from packaging or opened or used

● Swimwear

● Underwear

● Other Similar Clothing

GLOSSARY OF TERMS (AS DEFINED BY "LOVE IS LIKE A DRESS") - DOMESTIC U.S.A.

TERMS AND DEFINITIONS

● Altered Means:

To change, modify, or make different in some particular or respect: To adjust for a better fit or look.

● Certificates of Authenticity Means:

A small sticker, or a seal, or a seal on paper, or a seal on a document, or a written statement by a merchant or person confirming, approving, or attesting to the authenticity of the product or work.

● Damaged Means (including but not limited to):

Products with stains (e.g., makeup, body), smells (e.g., smoke, pet, body, perfume, deodorant, air freshener), pet/animal hairs, rips (e.g., crochet, shoulder, arm), damaged zippers, incomplete strapping or buttons or embellishments, safety pins on products, damage to products due to tags pulled off or cut off, and etc.

Note: We are NOT responsible for damages to items as a result of improper care or handling or incorrect sizing.

● Defective Means:

(1) Not made correctly, or not working correctly.

(2) Note: The following DO NOT qualify as defects:

(a) Website Product Picture Color or Pattern:

If irregularities appear in our website product picture color or pattern from the actual product color or pattern, it is due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions.

(b) Hand Made and Hand-Dyed Garments:

If irregularities appear they are due to the hand work involved and should not be considered defects but rather a unique aspect of each garment.

If irregularities appear in color they are due to natural colors with pigments that are mixed and hand-dyed.

● New Means:

The condition that you received it: unused, unworn, unwashed, unaltered, and undamaged, with tags attached, certificates of authenticity, and in its original retail package or packaging, or retail boxes or bags, or our branded boxes or bags.

● Package or Packaging, or Boxes or Bags, or our Branded Boxes or Bags Means:

The retail package or packaging, or retail boxes or bags in which the items are sent out from the place of manufacture and branded boxes or bags sent out from us, which means the original retail package or packaging, or retail boxes or bags, or our branded boxes or bags we sent you, and the original retail package or packaging, or retail boxes or bags, or our branded boxes or bags UNTOUCHED AND UNMARKED IN ANY MANNER.

For return shipping to us, we recommend using the "Love is like a Dress" original shipping package or packaging, or shipping boxes we sent your order in. Your original retail package or packaging, or retail boxes or bags, or our branded boxes or bags, must be ENCASED IN ANOTHER PROTECTIVE POSTAL/COURIER PACKAGE for return shipping.

If you send the original retail package or packaging, or retail boxes or bags, or our branded boxes or bags back to us with stickers and return shipping labels directly on the original retail package or packaging, or retail boxes or bags, or our branded boxes or bags, your return will not be accepted.

Example: Shoes must be returned with the original retail package or packaging, or retail boxes or bags, or our branded boxes or bags, with tags attached, certificates of authenticity, and the original retail package or packaging, or retail boxes or bags, or our branded boxes or bags UNTOUCHED AND UNMARKED IN ANY MANNER and ENCASED IN ANOTHER PROTECTIVE POSTAL/COURIER PACKAGE for return shipping.

● Postmark Means:

Postmarks are electronically scanned barcode shipping labels on parcels or imprints on parcels that show the name of the USPS (United States Postal Service) office or shipping courier office that accepted custody of the parcel, along with the state, the zip code, and the date of mailing or shipping.

● Sales Receipt or Proof of Purchase Means:

(a) Sales Receipt: Your paper sales receipt or printed email sales receipt provided by "Love is like a Dress" or,

(b) Proof of Purchase: Your paper shipping Packing List or printed email shipping Packing List provided by "Love is like a Dress" or,

(c) Proof of Purchase: Your bank or credit card company financial statement showing your purchase from "Love is like a Dress" with the date and amount.

Note: Please remember it can take some time for your bank or credit card company to process and post the purchase to your financial statement.

● Tags Means:

"Love is like a Dress" hang tags or the manufacturer's hang tags or the retail price tag or other packaging that you would remove in order to use the item. And the permanently-attached sewed on tags, like size and washing instructions tags.

● Try-On Means:

To put on for a moment, in order to test the fit, feel, and look—from inside your home.

● Used Means:

Has been utilized for the purpose for which it was intended for.

● Washed Means:

The act or process of washing or cleansing: To cleanse or remove something such as dirt or stain, by rubbing, scrubbing, dipping, drenching, immersing, or rinsing-out with liquid (such as water or other liquid or other cleanser).

● Worn Means:

Showing the effects of use, wear, handling, etc.

START A RETURN REQUEST - DOMESTIC U.S.A.

Returning an item or order that included a FREE GIFT and/or BUY ONE GET ONE?

● Your returned item will be inspected. Items returned that do not meet the Return eligibility requirements stated herein, will be disqualified for return and refund.

● To start a Return request, you can contact us at:

(a) Email (copy and paste): RETURNS@LOVEISLIKEADRESS.COM

(b) Subject (copy and paste): RETURN REQUEST//ORDER NUMBER XXXX//ITEM NUMBER XXXX//RETURN OPTION X//REFUND OPTION X//

(c) Message: (1. PLEASE CHOOSE A REASON FOR YOUR RETURN FROM LIST BELOW. 2. TELL US YOUR THOUGHTS, EXPERIENCES, AND CONCERNS WITH YOUR ORDER AND ITEM)

(d) Choose A Reason For Your Return (copy and paste):

• Item Damaged or Defective

• Wrong Shipment

• Did not Match the Description

• Change of Mind

• Other

Images are mandatory: If the chosen return request reason is "Item Damaged or Defective" or "Wrong Shipment", please provide CLOSE-UP pictures that show the item damage or defect or wrong shipment (or wrong item received).

(e) To complete "Return Option X":

[See heading: "Return Option 1 - We Will Email You A Return Shipping Label For The Cost Stated Herein - Domestic U.S.A."].

(f) To complete "Refund Option X":

• [See heading: "Refund Option 1 - Credit Original Payment Method - Domestic U.S.A."] or

• [See heading: "Refund Option 2 - Website Store Account Credit - Domestic U.S.A."] or

• [See heading: "Refund Option 3 - Email Store Credit Code - Domestic U.S.A."].

● Please include your sales receipt or proof of purchase and the return shipping label provided by "Love is like a Dress" with our Return Merchandise Authorization Number (RMA), as stated herein.

● Returned items must be sent in with the return shipping label provided by "Love is like a Dress" with our Return Merchandise Authorization Number (RMA). Any other methods of return will NOT be accepted.

● The return shipping label provided by "Love is like a Dress" with our Return Merchandise Authorization Number (RMA) will be addressed to the customer's purchase order address location used to place the order – we cannot change this!

Please note that if an item is being returned from a location that does not match the "Ship From" address location printed on the return shipping label provided by "Love is like a Dress" with our Return Merchandise Authorization Number (RMA), your return request or your return shipping package(s) may be declined or accepted, at the sole discretion of "Love is like a Dress".

● Our main and auxiliary warehouses (no public access) will have different return shipping label addresses for ordered items:

(a) Our main warehouse (no public access) return shipping mailing address:

Love is like a Dress

Warehouse Department

125 Austin Road

P.O. Box 443

Napoleon, Michigan 49261 U.S.A.

(b) Our auxiliary warehouses (no public access) return shipping mailing address:

Warehouse Department

Multiple Addresses

Domestic U.S.A.

● All Return Shipping costs are non-refundable, unless we made a mistake.

● All Initial Purchase Order Shipping costs are refundable, if applicable.

● All Prepaid services are non-refundable, unless we made a mistake.

● All E-Coupons issued by our company that are one-time use or have expired will not be reissued, unless we made a mistake or:

(a) [See heading: "Exchange - Domestic U.S.A."] or

(b) [See heading: "Damaged, Defective, Wrong Item Received - Domestic U.S.A."].

● If your Return request is approved, you have 6 days from the date of our email Return request approval, to POSTMARK and SEND us your Return request approval item, which means our email Return request approval will EXPIRE 6 days from the date of our email Return request approval and you must POSTMARK and SEND us your Return request approval item WITHIN the 6 days.

● Return Shipping Tracking Number: It is very important that you keep your Tracking Number in case we need to locate your return postal/courier package.

● Items sent back to us, without a Return request approval or an EXPIRED Return request approval or without the return shipping label provided by "Love is like a Dress" with our Return Merchandise Authorization Number (RMA), will not be accepted.

● Your unscheduled or expired approval or denied or disqualified returned item will be returned to you at the stated return shipping label costs herein, which means you will need to make arrangement for the payment of the return shipping label costs.

If you do not claim the unscheduled or expired approval or denied or disqualified returned item you sent us within 30 day of receipt by us, the unscheduled or denied or disqualified returned item you sent us, will be considered abandoned, and will be donated to a charity (e.g., Home that Shelters Women).

RETURN OPTION 1 - WE WILL EMAIL YOU A RETURN SHIPPING LABEL FOR THE COST STATED HEREIN - DOMESTIC U.S.A.

● Returned items must be sent in with the return shipping label provided by "Love is like a Dress" with our Return Merchandise Authorization Number (RMA), as stated herein. Any other methods of return will NOT be accepted.

● If your Return request is approved, we will email you a Return shipping label for the cost of:

(1) Standard Shipping is approximately $8.00 to $12.66 USD per return shipping label (cost dependent on your domestic U.S.A. shipping address to our main warehouse (no public access) return shipping mailing address in Napoleon, Michigan U.S.A. or to our auxiliary warehouses (no public access) in the Domestic U.S.A.):

(a) Continental U.S.A.: The lower 48 states and District of Columbia (Washington, D.C.);

(b) Non-Continental U.S.A.: Alaska, Hawaii;

(d) U.S.A. Military: APO (Air/Army Post Office) and FPO (Fleet Post Office) address or Diplomatic DPO (Diplomatic Post Office) address;

(2) As well as:

Instructions on how and where to send your item(s) return postal/courier package(s).

REFUND OPTION 1 - CREDIT ORIGINAL PAYMENT METHOD - DOMESTIC U.S.A.

● Your choice. We have a no-hassle Return Policy.

If you do not make a "Refund Option X" choice, when starting a Return request email as stated herein, the "Refund Option X" default choice will be [See heading: "Refund Option 3 - Email Store Credit Code - Domestic U.S.A."]; excluding E-Coupons and E-Gift cards as stated herein.

● We will notify you by email once we have received and inspected your returned item, and whether your returned item refund was approved or not.

● If approved, the returned item refund credit will be refunded to your original payment method.

● Please remember it can take some time for your bank or credit card company to process and post the refund to your financial statement.

● All Return Shipping costs are non-refundable, unless we made a mistake.

● All Initial Purchase Order Shipping costs are refundable, if applicable.

● All Prepaid services are non-refundable, unless we made a mistake.

● All E-Coupons issued by our company that are one-time use or have expired will not be reissued, unless we made a mistake or:

(a) [See heading: "Exchange - Domestic U.S.A."] or

(b) [See heading: "Damaged, Defective, Wrong Item Received - Domestic U.S.A."].

● Email notifications and communications will be sent to the customer account email address used to place the order – we cannot change this!

Note: If you do not see the email notifications and communications we sent you in your email inbox folder, please check in your email spam/junk folder for the email.

REFUND OPTION 2 - WEBSITE STORE ACCOUNT CREDIT - DOMESTIC U.S.A.

● Your choice. We have a no-hassle Return Policy.

● We will notify you by email once we have received and inspected your returned item, and whether your returned item refund was approved or not.

● If approved, the returned item refund credit is issued in the form of a [www.loveislikeadress.com] Website Store Account Credit.

NOTE: You must have an account with password on our website [www.loveislikeadress.com].

● All Return Shipping costs are non-refundable, unless we made a mistake.

● All Initial Purchase Order Shipping costs are refundable, if applicable.

● All Prepaid services are non-refundable, unless we made a mistake.

● All E-Coupons issued by our company that are one-time use or have expired will not be reissued, unless we made a mistake or:

(a) [See heading: "Exchange - Domestic U.S.A."] or

(b) [See heading: "Damaged, Defective, Wrong Item Received - Domestic U.S.A."].

● Website Store Account Credit will expire 5 years from the date issued.

● If your order is a little more than your Website Store Account Credit is worth, an additional form of payment will be required at checkout.

● Email notifications and communications will be sent to the customer account email address used to place the order – we cannot change this!

Note: If you do not see the email notifications and communications we sent you in your email inbox folder, please check in your email spam/junk folder for the email.

● Your use of the Website Store Account Credit constitutes your agreement to our [Terms of Service].

REFUND OPTION 3 - EMAIL STORE CREDIT CODE - DOMESTIC U.S.A.

● Your choice. We have a no-hassle Return Policy.

● We will notify you by email once we have received and inspected your returned item, and whether your returned item refund was approved or not.

● If approved, the returned item refund credit is issued in the form of a [www.loveislikeadress.com] Email Store Credit Code.

● All Return Shipping costs are non-refundable, unless we made a mistake.

● All Initial Purchase Order Shipping costs are refundable, if applicable.

● All Prepaid services are non-refundable, unless we made a mistake.

● All E-Coupons issued by our company that are one-time use or have expired will not be reissued, unless we made a mistake or:

(a) [See heading: "Exchange - Domestic U.S.A."] or

(b) [See heading: "Damaged, Defective, Wrong Item Received - Domestic U.S.A."].

● Email Store Credit Code will expire 5 years from the date issued.

● If your order is a little more than your Email Store Credit Code is worth, an additional form of payment will be required at checkout.

● Email notifications and communications will be sent to the customer account email address used to place the order – we cannot change this!

Note: If you do not see the email notifications and communications we sent you in your email inbox folder, please check in your email spam/junk folder for the email.

● Your use of the Email Store Credit Code constitutes your agreement to our [Terms of Service].

QUESTION ABOUT RETURN - DOMESTIC U.S.A.

● You can always contact us for any Return question at:

(a) Email (copy and paste): RETURNS@LOVEISLIKEADRESS.COM

(b) Subject (copy and paste): RETURN QUESTION

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